Blue Mountains Posts
Mandatory Electronic Check-Ins Offer Additional Protection Against COVID-19
Digital check in tools (such as a QR code or web form) offer the quickest, safest option for contact tracing for venues and will assist Council facilities to remain COVID safe.
QR codes have been installed at a number of Council facilities throughout the Blue Mountains. These include the:
- Visitor Information Centres at Katoomba and Springwood
- Aquatic and Leisure Centres at Blackheath, Katoomba, Springwood, Lawson and Glenbrook
- Blue Mountains Cultural Centre in Katoomba
- Blue Mountains Theatre and Community Hub in Springwood, and the
- Customer Service Centre at Katoomba.
For members of the community who do not have access to a smartphone, facilities can record their details upon entry using a digital device (such as an iPad).
After check-in, customer contact details are stored securely by the NSW Government and are destroyed after 28 days.
Due to COVID-19, face-to-face customer service hours at Council’s two Customer Contact Centres remain restricted.
The current face-to-face opening hours are:
Katoomba Customer Contact Centre: Open Monday-Thursday, 9am-4pm
Springwood Customer Contact Centre: Closed
A Council spokesperson said: “Although COVID-19 restrictions are easing around the state, we remain vigilant in our COVID-safe procedures to ensure the continued wellbeing of our community and Council staff.”
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