Blue Mountains News
Taxi Services Boosted Through New Partnership
The partnership will see Blue Mountain United’s 13 cars rebranded as 13CABS, giving customers access to greater levels of service including a dedicated 24/7 contact centre and an easier way to book, track and pay for their next cab ride via the 13CABS app.
Owner of Blue Mountains United Taxis and Blackheath Radio Cabs, Eddie Murrell will be familiar to many Katoomba locals. He has been running the business for over 7 years and is stalwart of the community having lived in Wentworth Falls for over 45 years.
“One of the great rewards of this job is driving our many veterans around and keeping them connected to their communities. Every year I look forward to donating our cabs to support the ANZAC day parade and it’s a great privilege and honour to transport our VETs along the march route and then get them home again safely.”
For the Murrells, driving cabs is a family affair with Eddie’s family getting behind the wheel alongside his team of twenty dedicated drivers. Eddie assures his customers this commitment to service and local knowledge will continue under the new partnership.
“We have always been and shall always be a local company, employing locals to provide a premier service to our community, our neighbours and our friends.
“The size of the 13CABS business means we can also leverage a national brand and established business to improve the fundamentals of our service to the community, like vehicle management, client support and customer service. Most importantly, this partnership will help create employment opportunities for the mums and dads of the area as we add more cars to our fleet to meet the growing demands of the hospitality and tourism industry.
We have always been committed to supporting our local community, whether it is through sponsorship of local sports teams or proudly standing with our war veterans on ANZAC Day; this exciting partnership with 13CABS can only bring better results to those we service,” Eddie said.
With thirteen cabs in his fleet, Eddie couldn’t think of a more fortuitous fit for 13CABS.
“The partnership is exciting because it means we can provide our customers with access to things like the 13CABS app which is technology we could never develop on our own. Our customers will find it really easy to use and will love being able to book and track the progress of their cab as it comes to pick them up.”
Mr Murrell said providing customers with access to the 13CABS app was another step in his company’s commitment to service & safety.
“Throughout our company’s history, we have ensured that we only hire the best, most courteous drivers. Each of our drivers undergoes a comprehensive background check before being allowed to drive one of our cars. Now with the ability to track our cars with 13CABS app, our customers can be assured of a safe and reliable service from the moment they make the call to the moment they are safely delivered to their destination.”
“We are a community first company, so any changes that we make must be in the best interest of the residents and businesses of the Blue Mountains. For these reasons, I am looking forward to introducing 13CABS to my community,” Eddie said.
Blue Mountains locals and visitors can access the new services by downloading the 13CABS app or by calling the new 24/7 call centre on 13 2227 (13CABS) to book a cab.
This article archived 1 Jul 2018
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