Blue Mountains News
BMCC Customer Service Team Recognised at National Awards
Senior Customer Service Adviser Damien Robinson was awarded Customer Service Team Leader of the Year and Customer Service Officer Kerry Smith was also highly commended in the Customer Service Individual Award category.
“These awards reflect Council’s commitment to high quality customer service for our community and customers, connecting them with information, staff and the services they need,” Mayor Mark Greenhill said. “I congratulate the entire BMCC Customer Service Team."
“The National Local Government Customer Service Network understands the importance of recognising, rewarding and showcasing the achievements of customer service professionals. We also recognise the high quality work of our passionate and dedicated staff.”
Annually, Council’s Customer Contact Centre receives more than 80,000 calls and process almost 60,000 transactions.
The 2018 Community Survey results indicated a high level of community satisfaction with Council’s performance. The overall satisfaction rating was higher than the average satisfaction score for all NSW councils.
Each year Council delivers an extensive range of services to 78,705 residents and over 3 million tourists, across 27 towns and villages. Council also manage, renew and maintain over $1.1 billion worth of built assets.
Stuart Ayres MP, Member for Penrith today congratulated Cindy Partridg...
TAFE NSW will play a leading role in helping locals reskill for the jobs...
In NSW, more than a third of the waste we send to landfill is food. This...
Lithgow Library Learning Centre will be participating in an online collaborative...
Lithgow City Council’s Local Heroes campaign celebrates the region’s community...
Blue Mountains Limousines & Vintage Cadillacs Hampers crammed with Blue Mountains-made delicacies to children or adults at any address in the local region.
Jenolan Caves Exclusive weekend accommodation or Chisolm's dining cave experiences available now.
Trumans Chartered Accountants Trumans November Newsletter now available. What does the “full expensing” write-off deduction mean for business?
Sunset Cottages Features include large fire pit, spa baths, BBQ, air-conditioning, cooking facilities.
Federation Gardens and Possums Hideaway Family friendly, fully self contained cottages on offer